For further information on exhibiting contact Lucy Findlay, Event Director.
A panel of experts from across the leisure industry examine newly released research from Xplor Technologies about rates of attrition pre and post-pandemic and offer insight and guidance on how to retain customers against the backdrop of a cost-of-living crisis.
Having worked in the active leisure industry for 18 years, Julie is passionate about creating engaging, memorable customer experiences which leads to happier, healthier lives.
From an operational background, Julie started her career as a receptionist before progressing through several roles including Sales and Marketing Executive and Front of House and Customer Services Manager at Hertfordshire Sports Village before then joining TRP (Fitronics) as a Customer Engagement Coach for 8 years.
Julie has recently joined the team at Leisure-net as Business Development Director and when not at work, you’ll find her in a studio as she is also a qualified Spin and Zumba instructor.
A leading authority on member retention, Guy is on a mission to help more people to be healthier and happier by spreading the word on member-retention initiatives that work.
Since founding GGFit in 2008, Guy has worked with independent clubs, national chains, and low-cost operators. Projects range from data analysis to building retention policies and processes, running coaching workshops and sending member communications. Mystery joining, recruitment, customer feedback and e-learning all complement the core offering.
Guy’s systems background means he can help people understand complex processes and programmes. He also knows what makes people tick, having trained, and practiced as a successful life coach.
Responsible for the deployment and execution of Technogym UK's digital solutions Martin leads a team built around fostering customer satisfaction, loyalty, long-term sustainability, and benefit. With a career built around fitness operations Martin understands the needs and challengers of operators and has spent the last 10 years at Technogym shaping, designing, and leading many successful digital projects across wide spectrum of fitness clubs as well as universities, corporates, and hospitality clients. Martin looks forward to sharing his insights at Elevate 2023 on the growing importance of digital in today’s market as well as some of the key pillars for success.
Dave has a wealth of fitness industry experience with over 20 years under his belt. Dave's background in operations and across the supply chain means he's worked with some of the industry's most prominent players – including David Lloyd, Les Mills, and ukactive.
His passion lies in working collaboratively to create lasting communities. Whether it's working with gym owners or operators and trainers, Dave knows that building strong relationships is the key to success.
For the past two years, Dave has been working with the team at xplor technologies. Helping health and fitness operators bring their digital experience to the next level, with software and payment solutions that enhance both sales and retention strategies. Dave knows that technology is an integral part of today's fitness industry, and he's passionate about helping clients stay at the forefront of this rapidly-changing landscape.